Refund Policy

Digital products and your right to cancel

All products sold by BernsiesQuizzes are digital downloads. Under the Consumer Contracts Regulations 2013, you have a right to cancel a purchase within 14 days. However, this right is waived when delivery of digital content begins before the cancellation period ends — which happens immediately when you receive your download link.

By completing your purchase, you consent to immediate delivery of the digital content and acknowledge that your right to cancel is waived at that point.

This is standard practice for digital download products and is consistent with UK consumer law.

When we will issue a refund

While digital products are generally non-refundable once delivered, we will always make it right if something has gone wrong on our end. We will issue a full refund or replacement in the following circumstances:

• Corrupted or unreadable files — if the files you received cannot be opened or are damaged
• Incorrect files delivered — if you received files for the wrong product
• Missing files — if your download is incomplete
• Technical failure preventing download — if our system failed to deliver your files and we are unable to resend them
• Duplicate purchase — if you accidentally purchased the same product twice, contact us and we will refund the duplicate

How to request a refund

If you believe you are entitled to a refund, contact us at support@bernsiesquizzes.co.uk within 14 days of your purchase. Please include:

• Your order details or the email address used to purchase
• A description of the issue

We aim to respond within one working day and resolve all issues promptly. Where a refund is approved, it will be returned to your original payment method within 5-10 business days.

Lost download links

If your download link has expired before you were able to download your files, contact us and we will resend it. This is not a refund situation — we will simply provide you with a new link.

Your statutory rights

Nothing in this policy affects your statutory rights under UK law, including your rights under the Consumer Rights Act 2015 in relation to digital content that is not of satisfactory quality, not fit for purpose, or not as described.

Contact us

If you have any questions about this policy, please get in touch.